shipping & returns policy
P A Y M E N T
We offer secure online purchasing and accept Visa, MasterCard, American Express, and Discover.
Sales tax is required on orders shipped within California State at the local tax rate.
U.S. DOMESTIC S H I P P I N G
All purchases will dispatch within 4–6 business days, unless otherwise specified. Our primary shipping method is USPS. After departing our shipping facility, the USPS usually delivers within 2–5 business days following. You will receive an email notification from us that contains tracking information once your order has been dispatched.
I N T E R N A T I O N A L S H I P P I N G
Any customs charges that arise, please note that you, the buyer, are 100% responsible for any incurred costs. We, the seller, are not responsible for customs charges and costs. Please note that International orders can take up to 3-4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
O R D E R I S S U E S
If you have any problems with your order (not received, not what you were expecting, etc. ) Please contact us so we can assist you. We strive for customer satisfaction and will always try our hardest to resolve any situations that may arise.
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
R E F U N D S & E X C H A N G E S
We currently do not accept returns.
We will offer replacements or credit in various circumstances. Please contact us with any concerns regarding your order so we can resolve it in a timely and efficient manner.
Customer satisfaction is immensely important to us, so ensuring your happiness is a top priority to us.
Please note that Recherche Beauté is not responsible for any additional incurred shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages that are lost in transit without proof of delivery to Recherche Beauté.